FAQ
What kind of projects can I purchase?
We offer spotlight videos, business photography, social media campaigns, and more. Check out Our Services to learn more!
What aspect ratio can I request?
We deliver both horizontal (16:9) and vertical (9:16) formats for our videos, and a multitude of sizes for our photography and social media campaigns! Let us know what you are using our content for, and we will make sure to shoot with those formats in mind. Requesting several different formats for the same project, such as a horizontal and vertical version of the same video, will result in an additional fee (as identified in your quote).
Will you continue to run our social media?
That depends on what you’re looking for! Spotlight videos are single video projects like landing page videos for your website or traditional commercials, so such services are offered on a per project basis. Other services, like our social media campaigns, are ongoing projects and will allow us to continue working on your social media presence on a weekly basis.
Let us know if you would like one of our single-project services, an ongoing service, or some mix of the two!
How expensive is this project going to be?
We are an independently owned, two-person business. This means we can offer lower prices by reducing our crew size and overhead costs. Some video production services offer projects at $1000+ per minute of final runtime—we do not!
We quote on a per project basis depending on what you need from us. Pricing is based on the project type, project length, number of formats requested, etc. Spotlight videos and business photography will have a single payment per project, while ongoing social media campaigns will be paid on a weekly basis.
Reach out to us at pocketportalproductions@gmail.com or use our Contact page for a personalized quote.
When is payment due?
You buy the finished project, not a promise.
Payment is due after the project is finalized, but before publication to your pages. This means that you get to review the final project and choose to buy it (or not) with no up-front payment before we start filming/shooting. Once payment is received on our end, we will send you the completed project. We do not send raw footage files.
How long will it take me to receive the final project?
Most spotlight video projects will be delivered 2-3 weeks after filming is completed.
Business photography will be delivered a week after shooting is completed.
Ongoing projects, such as social media management, will be delivered on an agreed upon schedule, usually once or twice a week.
All delivery times are contingent on the complexity of the project, such as video length, number of revisions, number of social media posts, etc. We will confirm an expected delivery date with you before finalizing your quote.
Will filming/photography shut down my business for a day?
No, we prefer to work with your employees and customers! We prioritize having an efficient and small crew so there is no need to worry about scaring off customers or tripping over bulky light stands. Filming usually takes place over the span of 1-2 days and will only require a single camera to be present in the space. If our project requires interviews, we may ask our subject to step into a quieter corner and clip a small lavalier microphone to them with their permission. Otherwise, we are committed to being as unobtrusive as possible.